Salon Policy

I. SERVICE SATISFACTION & WARRANTY POLICY

1. Service Satisfaction

• If you are not satisfied, please notify us: During your service, before payment is made, or within 3 days of your appointment.
• After 3 days, any full correction may incur an additional fee.
• Corrective services must be scheduled within 5 days of the original service date.
• Leaving the salon without notifying staff indicates acceptance of the completed service.
• Our commitment is to correct services, not issue refunds. All services are NON-REFUNDABLE.

2. 3-Day QUALITY WARRANTY

Our 3-day warranty applies only to service-related quality or technical issues.

Covered:

• Chipping, lifting, or peeling due to service quality.
• Broken nail caused by application issues.
• Gel not cured properly.

Not Covered:

• Change of mind on shape or length.
• Color or nail design changes due to personal preference.
• “I don’t like it anymore” or “I changed my mind”.
• Once the service is completed and cured, color and nail design changes are not covered under warranty.

3. Regular Polish

• Regular polish manicures are not guaranteed.
• A complimentary touch-up is available for chips reported within 24 hours.

4. Repair & Maintenance Policy (Courtesy Service)

• Gel, dip, acrylic, and nail design services may be eligible for a complimentary repair within 7 days as a courtesy, not a warranty.
• After 7 days, issues are considered normal wear and tear (chipped tips, dull color, scratches).
• Repairs outside the 3-day warranty are provided at management discretion.

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II. APPOINTMENT & CANCELLATION POLICY

• If you are running late, please call 412-910-2559.
• If 5 minutes have passed and we cannot reach you, your appointment may be released.
• Please notify us at least 3 hours in advance to cancel or reschedule.
• No-shows may be required to place a deposit and must call to book future appointments.
• These policies help us respect our technicians’ time and serve all guests fairly.

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III. GENERAL POLICIES

1. Right to Refuse Service

M-I-N Nail Salon reserves the right to refuse service to:

• Anyone not in compliance with salon policies.
• Anyone displaying inappropriate, aggressive, or disrespectful behavior toward staff or other guests.
• Anyone with a health condition or nail condition we believe may be contagious.
• All health conditions must be disclosed before services begin.

2. Personal Belongings

• We are not responsible for lost, stolen, or damaged personal items.
• Please keep valuables with you at all times.

3. Children Policy

• Guests are responsible for supervising children at all times.
• We are not responsible for injuries or damages caused by unattended children.

4. Salon Property

• Guests are responsible for any damage to salon equipment, furniture, or products.

5. Pets & Smoking

• No pets allowed, except certified service animals.
• Smoking is strictly prohibited inside the salon.

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IV. ACCIDENT & SAFETY POLICY (CUTS / NICKS)

• Your safety is our priority. Minor cuts or nicks may occasionally occur during nail services.
• By receiving services, guests acknowledge the inherent risks of nail care.
• 💡 Management may offer a courtesy store credit or adjustment at its discretion. This does not constitute an admission of fault or liability.

V. PAYMENT POLICIES

• No personal checks accepted.
• A $1.75 transaction fee applies per service ticket, per person.
• Prices are subject to change without notice.

VI. GIFT CARDS & STORE CREDIT

• Non-refundable.
• Cannot be exchanged for cash or used as gratuity.
• Lost or stolen cards/credits cannot be replaced.

VII. DISPUTE & CHARGEBACK POLICY

• Guests are encouraged to contact management directly to resolve concerns.
• Filing a chargeback without allowing resolution may result in: Permanent refusal of future services; Submission of service records, photos, and signed policies to the bank.